Frequently Asked Questions


Do you sell to the public?

No sorry, we only sell to retail customers such as Pet Shops, Grooming Salons, Veterinary Practices and the like. If you find a product on our site that you like, ask your local pet shop if they'd order it for you (help them out by giving them our phone number ... 07 5521 0300). See our retailers page to find a shop near you.
 
 
Do you supply from specialised suppliers?

Yes, we are the only Australian supplier of Solvit Products. We also supply Outward Hound, Frsco Pet, Invincibles, Seamsters, Plush Puppies, Squawkie Talkies, Zanies, Grriggles, Egg Babies, Winter Warmers, Aria, Master Grooming Tools & Chirping Cheekies.
 
 
Do you have your own brands?

Yes, we have products made especially for Pet Accessories. They include; Pet Designz, Pawz Toyz and Bird Designz.
 
 
What pets do you supply for?

Our pet products are especially for Dogs, Cats, Birds and Small Animals.
 
 
What pets products don't you include?

Due to the nature of our warehouse we are unable to supply any perishables so we do not sell pet food. We also do not sell for bigger pets like horses or elephants (just in case you had a pet elephant). We don't supply fish and aquarium products either. However we do have plenty of products for Dogs, Cats, Birds and Small Animals (mice, rats, ferrets).
 
 
What sizing do you include?

Sizing varies from product to product but is rounded off to the nearest cm. There may be slight inconsistencies in sizing in some instances.
 
 
What if there are out of stocks in my order?

We will note all out of stocks on your invoice. In most instances we will call you and see if you would like a substitute if subs are available in the colour and size you have requested. Stock levels will vary. If you have done an online payment you will only be billed for the stock provided. This will usually include a freight charge.
 
 
How can I order if I do not want to do it online?

We are happy to take your order via fax (07) 5521 0033 or you can phone either Donna or Susie at the office and they'll be only too pleased to discuss your pet product needs.
 
 
Is there a minimum amount I need to spend to order from Pet Accessories Australia?

Yes. Each order must be $200 or more. Please see our terms for more details.
 
 
What if I need to cancel my order after it is already packed? (Due to circumstances such as not enough funds to pay the invoice).

Due to some customers cancelling orders after they have been packed we have decided it is only fair to charge a restocking fee. Most of our wonderful customers place an order when they have the funds and need the stock but others have been expecting us to pack and keep for months on end. We do not have the space to store orders that are not paid for. We also should not waste valuable warehouse staff time on picking and packing, or office time on invoicing, emailing and calling for payments. Therefore a restocking fee of $20 per box will now apply to any orders that are placed (packed) then cancelled. It's easy, just place orders when you have the funds and are capable of making the payment for the total amount (including freight) as soon as your order is ready to leave our depot.
 
 
Is my credit card EGateway payment processed immediately?

No, we do not (manually) take a payment on your credit card until the order has been picked, cubic measured, weight taken and freight worked out. This is then added to the invoice and you will be emailed the invoice so you can approve the payment to then be taken. This is to avoid any nasty shocks about freight cost and to allow you to choose substitutes if there are any out of stocks before payment is taken.